Orders are processed on working days, Monday to Friday, between 10:00 and 17:00.
If the ordered goods are in stock, you will receive your order within 2-10 working days.
If the goods are out of stock, we will contact you to provide the earliest possible delivery time.
Our delivery partner is Omniva.
Delivery prices apply only to individuals purchasing through our online shop.
Goods are delivered only within the delivery territory specified by the Seller. Orders will be accepted only if the Buyer’s delivery address is within this territory.
The Seller will strive to fulfill the Buyer’s order in full but cannot guarantee availability. If the ordered items are unavailable or insufficient in quantity, the Seller reserves the right to either not deliver the goods or provide a partial delivery.
Goods will be delivered to the address provided in the Buyer’s order. The person specified in the order must personally receive the goods. If someone else receives the goods at the given address, it is assumed that the person named in the order has accepted the delivery. The Seller is not liable for any loss if incorrect delivery details are provided, or if another person receives the goods at the specified address.
If delivery is not possible due to the Buyer’s fault or circumstances beyond the Seller’s control (e.g., incorrect address, absence of the Buyer, inaccessible address), the goods will not be resent. The purchase amount, excluding delivery charges, will be refunded. In cases where the Buyer received a discount on delivery, but delivery fails due to reasons beyond the Seller’s control, the Seller may deduct the full delivery charge from the refund.
The Seller will deliver the goods within the time specified on the Online Shop. If unexpected delays arise beyond the Seller’s control, the Seller will contact the Buyer to agree on a new delivery time.
If the Buyer notices any damage to the packaging upon delivery (e.g., torn packaging or other visible damage), they must photograph the damaged goods and report the issue via email to info@goodmoodmeals.lv within 1 day. The Buyer should describe the issue and provide the photograph using the provided form. Failure to report the issue in this timeframe will result in the assumption that the goods were delivered undamaged. The Seller will review the complaint within 3 working days and will work with the Buyer to resolve the issue.
Failure to comply with the above reporting requirements will release the Seller from liability for any losses incurred by the Buyer.
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