Refunds and returns

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The Consumer has the right to withdraw from the agreement made with the goodmoodmeals.com website within 14 days. This period starts from the day the Consumer receives the goods.

However, goods that are customized or made according to the specific requirements of the Customer, who is a party to the agreement, are excluded from the right of return.

If the buyer chooses to withdraw from the agreement, we will promptly refund any payments made by the Customer, no later than 14 days after receiving the returned goods. The buyer is required to return the goods they received from the seller without delay, and no later than 14 days after submitting the withdrawal request.

If a promotional or free product was included with the original purchase, it must be returned along with the purchased goods.

The cost of returning the items is the responsibility of the consumer, and the refund will only cover the amount paid for the product itself. Shipping fees and payment processing costs are non-refundable.

To exercise the right of withdrawal, the buyer must submit a free-form withdrawal application via email to goodmoodmeals.com with the following details:

• Name of the goods ordered or returned
• Date the order was placed
• Date the order was received
• Buyer’s full name
• Buyer’s contact information

The returned goods must be unused and in their original packaging. If the goods were unpacked for inspection, they must remain unused and should be inspected as you would inspect them in a physical store. Goods removed from their original packaging must be carefully repackaged to prevent damage during the return process. Refunds for returned goods will be processed within 14 days, transferred to the bank account originally used for the purchase.

Need help?

Contact us at info@goodmoodmeals.com for questions related to refunds and returns.