Privacy Policy

Your privacy is important to us!

Our goal is to make you feel secure when you share your personal data with us. The purpose of this Privacy Policy is to provide you, as the data subject, with information on the purpose, scope, protection, and duration of personal data processing at the time of data collection and during the processing of your personal data.

We also want you to know that we take necessary measures to ensure the security of your personal data and that its processing is conducted in compliance with current data protection laws. We have appointed a Data Protection Officer responsible for overseeing our compliance with these laws.

All you need to do is submit accurate data so we can process and deliver your order from the Good Mood Meals online store.

In this Privacy Policy, you will find information on what personal data we collect and process, its purpose, how long we retain it, and other important information. We invite you to review these Policy terms before providing us with your personal data. Please also note that the terms may be subject to change and updates.

If you do not accept these Terms and this Privacy Policy, unfortunately, we will be unable to provide you with all or some of our services (hereinafter – Services).

By registering on the website www.goodmoodmeals.com, you entrust A/S Roga-Agro (registration number 40003101668, legal address: Līvzemes iela 11/13, Salaspils, Salaspils novads, LV-2169, Latvia) as the Data Controller (hereinafter – the Company or we, or Controller) with your personal data and grant us the right to process it in accordance with this Policy (hereinafter – Policy) and the terms set out in the “Local top! e-store” sales agreement (hereinafter – Terms). We inform you that we will process your personal data only if you choose to provide it to us.

What is personal data, what personal data do we process, and why?

Registration

Personal data is any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier, or to one or more factors specific to that person’s physical, physiological, genetic, mental, economic, cultural, or social identity.

When registering on the website www.goodmoodmeals.com, you must accept the Terms of use of the website (agree to the Agreement). Providing your personal data is mandatory, as failing to do so will prevent you from concluding the Agreement and using our Services. By registering, you enter into an Agreement and confirm that your personal data is accurate and correct and that you are at least 18 years old. We are not responsible for inaccurate, incomplete, or incorrect personal data provided by you. If you provide someone else’s data, A/S Roga-Agro reserves the right to seek recourse from you in the event of any claims.

Data required for the Agreement:

  • Data Categories: Your name, surname, address (city, street or house number, apartment number), email address, and phone number.
  • Legal Basis for Data Processing: The conclusion and performance of the Agreement in which you are a party and the protection of our legitimate interests.
  • Data Processing Term: The entire period during which the Agreement is valid and you use our Services. We may retain evidence of the Agreement and related records longer until the expiration of any claims arising from the contractual obligations or if necessary to protect our legitimate interests against claims, objections, or demands.

Based on your personal data submitted during registration on www.goodmoodmeals.com, a unique user profile (account) is created following the conclusion of the Agreement, enabling us to identify you as a registered user of the site and provide you with services as outlined in the Agreement and this Policy.

We recognize you based on the personal data you provide when, for example, you wish to update or change your data, contact us regarding personal information provided, or exercise rights related to personal data processing, etc.

Your Account Administration

We process your personal data to monitor and administer your account.

Account Data

  • Data Categories: Data provided during registration (on www.goodmoodmeals.com), account login data, account activities, including technical browsing data (IP address, connection, and browsing technical information).
  • Legal Basis for Data Processing: The Agreement and the created account to fulfill contractual obligations and protect our legitimate interests.
  • Data Processing Term: The entire period you are an account user. Proof of agreement conclusion may be retained longer if needed to defend against claims, objections, or demands.

Processing of Your Purchase Data

To provide you with Services and various benefits – concluding and fulfilling contractual obligations, receiving payments for goods, issuing refunds (if you return purchased items), granting discounts, etc. – we process data related to your purchase transactions (hereinafter – purchase data) in addition to registration data and issue accounting documents to you in compliance with the regulatory requirements of the Republic of Latvia.

Purchase Data for Service Administration

  • Data Categories: Your name, surname, email address, phone number, delivery address, signature (if you personally accept the goods), purchase and delivery date and time, product names, quantities, purchase prices, and applied discounts, payment method, and payment information.
  • Legal Basis for Data Processing: The Agreement and created account to fulfill contractual obligations, protect legitimate interests, and fulfill legal obligations.
  • Data Processing Term: Accounting documents – 5 years from the date of purchase and the delivery slip signature. The Agreement with you and related accounting documents may be retained longer until the expiration of any claims arising from contractual obligations or if necessary to protect our legitimate interests against claims, objections, or demands.

Offers and Information Provision

If, when registering on the website www.goodmoodmeals.com, you agreed to receive offers and/or current offers by email or SMS updates on your phone from us, we will process your personal data to provide such offers and information, including general newsletters, information on our and our partners’ offers, discounts, sales, invitations to participate in promotions, lotteries, and win prizes, request your feedback on our services and products, etc. We will provide offers and information in your account and other ways you prefer, such as email or SMS to your indicated phone number.

How we store and destroy data

Upon expiration of the data processing and storage period outlined in this Policy, we will securely destroy documents containing your personal data, or, where indicated in the Policy, securely and irreversibly anonymize them.

Contacting Us

  • By email: info@goodmoodmeals.com
  • By phone: +371 20018946
  • Postal correspondence: Līvzemes iela 11/13, Salaspils, LV-2169, Latvia. Please address the letter to A/S Roga-Agro Administration.