Standard Terms and Conditions and Customer Information

The Seller – the owner of the online trading platform www.goodmoodmeals.com, hereinafter referred to as the “Online Shop,” along with all associated rights, is JSC "ROGA-AGRO," registration No. 40003101668, with its legal and mailing address at 11/13 Līvzemes iela, Salaspils, Salaspils novads, LV-2169. As part of its business activities, the Seller offers and sells goods to the Buyer under this distance contract, hereinafter referred to as the "Agreement."

Seller's Identity

• JSC "ROGA-AGRO"
• Livzemes iela 11/13
• LV2169 Salaspils, Salaspils novads, Latvia
• Telephone: +371 20018946
• Email: info@goodmoodmeals.com

The Buyer – a legally competent individual who has registered on the Online Shop and places an order. By registering, the Buyer confirms that they possess the legal capacity to make purchases through the Online Shop.

The Agreement is deemed concluded when the Buyer places an order and makes payment for the goods in accordance with these Terms.

The Seller reserves the right to unilaterally modify or supplement the terms of the Agreement. The Buyer is bound by the version of the Agreement in force at the time of placing the order.

The Seller retains the right to restrict the Buyer’s access to the Online Shop or cancel their registration without prior notice if the Seller believes that the Buyer is violating or may violate the terms of the Agreement, or is attempting to harm the Seller, the functionality or security of the Online Shop, or third parties.

By placing an order, the Buyer confirms that they have read, understood, and fully accept this Agreement and the terms contained herein. The Buyer agrees to review the terms of the Agreement each time they make a purchase. If the Buyer has not read or does not agree to the terms of the Agreement, they are not entitled to order goods from the Online Shop.

Ordering goods

When placing an order, the recipient's address, name and telephone number must be provided;

By placing an order, the Buyer confirms that he has chosen to purchase the goods on the terms set out in this Agreement;

By placing an order, the Customer confirms that he/she is at least 18 years of age and has read and accepted the terms of the distance contract;

Price, delivery charges and payment arrangements

The prices of the Goods in the order placed in the Online Shop are quoted in euro (EUR) inclusive of VAT. The Goods shall be sold to the Customer at the price prevailing in the Online Shop at the time the order is placed;

The Buyer shall pay for the Goods and delivery immediately after placing the order using one of the payment systems specified in the Online Shop;

The Buyer shall pay for the ordered goods and delivery at the time of placing the order or by prepayment on the basis of the invoice received. Only upon receipt of payment for the goods and delivery shall the order be fulfilled and the delivery date be determined. Payment shall be deemed to have been made when the full amount of payment has been received in the Seller's bank account specified in the payment terms. The price of the Goods and the delivery includes VAT;

The prices for delivery costs as set out on the Online Shop shall apply at the time of ordering the Goods. The order amount, consisting of the price of the Goods and the delivery costs, shall be made available to the Buyer during the order process before the order is confirmed.

Delivery

Your orders are processed on working days M - F 10:00 - 17:00.

If we have the goods you have ordered in stock, you will receive your order within 2-10 working days.

If the goods you have ordered are not in stock, we will contact you to inform you of the first possible delivery time.

Our delivery partners are Omniva

Our delivery prices are valid for individuals who buy from our online shop.

Goods are delivered only within the territory specified by the Seller. The Seller will only accept an order if the delivery address specified by the Buyer is within the specified territory;

The Seller will take reasonable care to ensure that the Buyer's order is fulfilled in full, but the Seller cannot guarantee this. If the Shop does not have the Goods ordered or does not have sufficient Goods, the Seller reserves the right not to deliver the Goods or to deliver a lesser quantity of Goods;

The goods ordered by the Buyer shall be delivered to the address specified in the Buyer's order. The person named in the order must collect the goods himself. If the goods ordered are received by a person other than the person named in the order at the address specified in the order, the person named in the order shall be deemed to have received the order. In no event shall the Seller be liable for any loss suffered by the Buyer or third parties as a result of the Buyer having provided an incorrect delivery address or incomplete recipient details, or if the goods are received at the delivery address by another person;

If delivery of the goods is not possible due to the Buyer's fault or circumstances beyond the Buyer's control (the Buyer has provided an incorrect address, the Buyer or the person specified in the order cannot be found at the specified address, the specified address cannot be accessed, etc. objective reasons), the goods shall not be resent and the money for the goods shall be refunded, except for the delivery charge and for damaged goods if the goods have been damaged as a result of their return. If the Buyer was granted a discount on delivery at the time of placing the order, but delivery of the goods is not possible due to circumstances beyond the Seller's control, the Seller reserves the right to deduct the full delivery charge from the amount to be refunded to the Buyer;

The Seller shall deliver the goods to the Buyer within the period specified in the Online Shop if different delivery periods are offered. The Buyer agrees that if the delivery of the goods may be delayed due to unforeseeable circumstances beyond the Seller's control, the Seller may contact the Buyer and agree an alternative delivery time;

If the Buyer discovers at the time of delivery that the packaging of the consignment is damaged (torn packaging label or other external damage), he must take a photograph of the damaged goods on the day of receipt of the goods. Describe the discrepancy in free form and send the photo within 1 day to info@goodmoodmeals.com. Otherwise, the item is deemed to have been delivered without damage. The Seller shall verify the circumstances stated in the notification within 3 (three) working days of receipt of the e-mail and contact the Buyer to find a solution to the situation.

If the Buyer fails to comply with previous paragraph, the Seller shall not be liable for any loss suffered by the Buyer.

Refunds and returns

The Consumer has the right to withdraw from the agreement made with the goodmoodmeals.com website within 14 days. This period starts from the day the Consumer receives the goods.

However, goods that are customized or made according to the specific requirements of the Customer, who is a party to the agreement, are excluded from the right of return.

If the buyer chooses to withdraw from the agreement, we will promptly refund any payments made by the Customer, no later than 14 days after receiving the returned goods. The buyer is required to return the goods they received from the seller without delay, and no later than 14 days after submitting the withdrawal request.

If a promotional or free product was included with the original purchase, it must be returned along with the purchased goods.

The cost of returning the items is the responsibility of the consumer, and the refund will only cover the amount paid for the product itself. Shipping fees and payment processing costs are non-refundable.

To exercise the right of withdrawal, the buyer must submit a free-form withdrawal application via email to goodmoodmeals.com with the following details:

• Name of the goods ordered or returned
• Date the order was placed
• Date the order was received
• Buyer’s full name
• Buyer’s contact information

The returned goods must be unused and in their original packaging. If the goods were unpacked for inspection, they must remain unused and should be inspected as you would inspect them in a physical store. Goods removed from their original packaging must be carefully repackaged to prevent damage during the return process. Refunds for returned goods will be processed within 14 days, transferred to the bank account originally used for the purchase

Return Address:

ROGA-AGRO
Līvzemes iela 11/13
LV2169 Salaspils, Latvia

Terms of Payment

Available Payment Methods:

• Credit Card
• PayPal
• Apple Pay
• Bank Transfer (Prepayment)

Bank Transfer Details:

Account Holder: JSC "ROGA-AGRO"
Address: LV2169 Salaspils, Salaspils novads, Latvia
Bank: SEB Bank  Bank code: UNLALV2X
IBAN: LV22UNLA0033320466238

Other provisions

If the Goods are delivered to the Buyer late or are not delivered due to the Buyer's fault or circumstances beyond the Buyer's control, the Seller shall not be liable for any breach of the delivery terms.

If access to the Online Shop, registration in the Online Shop or placing an order in the Online Shop is impossible or impeded for technical reasons or reasons beyond the Seller's control, the Seller shall not be liable for any damages suffered by the Buyer or third parties

The Seller shall not be liable for the consequences if the image of the Online Shop Goods displayed on the Buyer's computer or monitor differs in any respect from the appearance of the Goods in nature due to the characteristics of the Buyer's computer or monitor.

Procedure for handling complaints and out-of-court disputes

Complaints about the quality of goods and other purchase-related issues should be submitted electronically to the e-mail address info@goodmoodmeals.com or in writing to Livzemes iela 11/13, Salaspils, Salaspils novads, LV-2169.All complaints will be considered within 7 working days of receipt of the complaint, with a reply sent to the contact address provided in the complaint.

If your complaint is found to be unfounded and you do not agree with the complaint being found to be unfounded, you have the right to use the alternative dispute resolution options provided for in the laws and regulations by submitting a written application to the seller of the goods for out-of-court dispute resolution, stating:

• name, surname, contact details;
• the date on which you submitted the application;
• the nature of the dispute, the claims and the grounds on which they are based.

Information on out-of-court dispute resolution options and out-of-court dispute resolvers:

Information on the dispute resolution process: www.ptac.gov.lv/lv/content/stridu-risinasanas-process

Information on the database of out-of-court consumer dispute resolvers: www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze

Online dispute resolution (ODR) information: if there is a problem with a product bought online, the customer can use the ODR platform to lodge a complaint, which will be handled by an independent dispute resolution body. Link to the SIT platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=LV

To resolve problems arising in the EU Member States, contact the European Consumer Centres (ECC-Net).