• Free shipping on orders over 70 EUR
  • Register and get a 10% discount
  • Free shipping on orders over 70 EUR
  • Register and get a 10% discount
  • Free shipping on orders over 70 EUR
  • Register and get a 10% discount
  • Free shipping on orders over 70 EUR
  • Register and get a 10% discount
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Shipping & Returns

Delivery of goods

 

1. Your orders are processed on working days Mon - Fri 10:00 - 17:00.

 

2. If we have the items you ordered in stock, you will receive your order within 2-12 business days.

 

3. If the goods you ordered are not in stock, we will contact you to inform you about the earliest possible delivery time.

 

4. Our delivery partners are Omniva

 

5. Our shipping prices apply to individuals who buy from our online store.

 

 

6. The goods are delivered only in the territory specified by the Seller. The seller accepts the order only if the delivery address specified by the buyer is located in the specified territory;

 

7. The Seller will make sure that the Buyer's order is fulfilled in full, but the Seller cannot guarantee this. If the store does not have the ordered goods or they are not in sufficient quantity, the Seller has the right not to deliver the goods or to deliver a smaller quantity of goods;

  

8. The goods ordered by the Buyer are delivered to the address specified in the Buyer's order. The person named in the order must accept the goods themselves. If the ordered goods will not be received by the person specified in the order, but by another person at the address specified in the order, it is considered that the order was received by the person specified in the order. The Seller is in no way responsible for losses incurred by the Buyer or third parties due to the Buyer specifying an incorrect delivery address or incomplete recipient data, or if another person will receive the product at the delivery address;

 

9. If the delivery of the goods is not possible due to the Buyer's fault or circumstances dependent on the Buyer (the Buyer has specified an incorrect address, the Buyer or the person specified in the order cannot be found at the specified address, the specified address cannot be accessed, etc. objective reasons), the goods are not sent again, but the money for the goods is refunded, except the payment for delivery and for damaged goods, if the goods are damaged as a result of the return. If at the time of placing the order, the Buyer was given a discount for delivery, but the delivery of the goods is not possible due to circumstances beyond the control of the Seller, the Seller reserves the right to withhold the full payment for delivery from the amount to be refunded to the Buyer;

 

10. The Seller delivers the goods to the Buyer within the term specified in the Online Store, if different delivery terms are offered. The Buyer agrees that in cases where the delivery of the goods may be delayed due to unforeseen circumstances beyond the Seller's control, the Seller may contact the Buyer and coordinate another delivery time;

 

11. If the Buyer finds at the time of delivery that the packaging of the shipment is damaged (torn packaging sticker or other external damage), he must take a photo of the damaged product on the day of receipt. the detected non-conformity must be described (form (link must be placed here)) and together with the photo must be sent to the e-mail address [email protected] within 1 day. Otherwise, it is considered that the shipment has been delivered without damage.

The Seller checks the conditions indicated in the notification within 3 (three) working days from the moment of receiving the e-mail and contacts the Buyer to find a solution to the situation.

  

12. If the Buyer has not provided 5.11. fulfillment of point, the Seller is not responsible for any losses of the Buyer.

 

 Return of goods

 

1. Goods with an expiration date are delivered in such a way that the Buyer has the opportunity to use these goods until the expiration date;

 

2. An application for the return of a product that does not meet the terms of the contract must be submitted in accordance with the procedure specified in the Cabinet of Ministers Regulation No. 631 "Procedure in which a consumer's claim for a product or service that does not meet the terms of the contract is submitted and considered" by contacting the Internet store via e-mail [email protected];