Privacy policy

Your privacy policy is important to us!

Our goal is for you to feel safe when you share your personal data with us. The purpose of the privacy policy is to provide a natural person - the data subject, with information about the purpose, scope, protection and processing term of personal data processing during data acquisition and when processing the data subject's personal data.
We also want you to know that we take the necessary measures to ensure the security of your personal data and that the processing of your personal data takes place in accordance with existing data protection legislation. We have also appointed a Data Protection Officer to monitor our compliance with this legislation.

All you have to do is to submit the correct data so that we can process and deliver the order you have placed in the goodmoodmeals e-shop.

In this Privacy Policy, you will find all the information about what kind of data we collect and process, what we use it for, how long we store it and other important information. We invite you to familiarize yourself with the terms of this Policy before you provide us with information about your personal data. We also inform you that the rules may be changed and supplemented.

If you do not accept the Terms and this Privacy Policy, we will unfortunately not be able to provide you with the opportunity to use all or any of the services we provide (hereinafter - Services).

By registering on the website www.goodmoodmeals.lv, you trust A/S Roga-Agro (registration no. 40003101668, registered legal address Līvzemes iela 11/13, Salaspils, Salaspils province, LV-2169, Latvia) as the Controller of personal data processing (hereinafter – the Company or us or the Manager) your personal data and you give us the right to process them in accordance with this Policy (hereinafter - the Policy) and "Local top! e-store" for the amounts, types and purposes specified in the terms of the goods purchase-sale agreement (hereinafter - the Terms). We inform you that we process your personal data only if you choose to provide us with your personal data.

What is personal data and what personal data do we process and why?

Registration
Personal data is any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be directly or indirectly identified, in particular by reference to an identifier such as the said person's name, surname, identification number, location data, online identifier or one or more physical, physiological, genetic, spiritual, economic, cultural or social identity factors.

By registering on the website www.etop.lv, you must accept the Terms of Use of the website (agree to the Agreement). Submitting your personal data is mandatory, because if you do not submit them, you will not be able to conclude the Agreement and use the Services provided by us. By registering, you conclude the Agreement and confirm that the personal data provided by you are accurate and correct and that you are not younger than 18 years. We do not take responsibility for inaccurate, incomplete or erroneous personal data submitted by you, in case you have provided the data of another person, then in case of claims, SIA "FIRMA MADARA 89" reserves the right to address you with a recourse claim.

Data required for the contract: Data categories - Your first name, last name, address (city, street or house no., apartment no.), e-mail address and phone number.
Legal basis for data processing: For the conclusion and performance of the contract to which you are a contracting party, as well as for the protection of our legitimate interests.
Data processing period: For the entire period as long as the Agreement is valid and you use our Services. We can also save the Agreement concluded with you and the evidence of its conclusion for a longer period of time, while the liability claims that may arise from contractual obligations expire, as well as if it is necessary for us to be able to defend our legitimate interests against claims, claims or requirements.

According to the personal data submitted by you, when registering on the website www.etop.lv, after concluding the Agreement, your unique user profile (account) is created, after which we will identify you as a registered user of the website www.etop.lv, which will give you the opportunity to use registered users the applicable Services in accordance with the terms of the Agreement and the conditions of this Policy.

Based on the personal data you provide, we recognize you when, for example, you want to renew or change your data, contact us in connection with the submission of relevant personal information, the exercise of rights related to the processing of personal data, etc.

We may use the contact information data (e-mail, telephone number) provided by you to communicate with you in fulfilling the obligations of the Agreement, including responding to your requests, claims, providing important information about the Services, their provision and (or) changes to this Policy, by contacting For you, if you have forgotten your ordered purchases, to specify the exact time of delivery of the goods, or if we find complications in the fulfillment of the obligations of the Agreement, related to the completed purchase transactions, etc.

It is very important that the personal data you provide is accurate and correct. If you provide incorrect (false) personal data, forget them or do not update them, when your personal data changes, we may have difficulties in ensuring the fulfillment of the obligations of the Agreement and the provision of Services to you, as well as other complications may arise in exercising your rights. Under no circumstances will we be liable for any damage you may incur as a result of providing incorrect or inaccurate personal data.

If the data you submitted changes, you must immediately inform us about it by changing the relevant personal data in your registered user profile on the website www.etop.lv.

The company has no possibility to check the correctness and compliance with the reality of the personal data you have provided, if you do not provide them to us. By accepting your registration and concluding the Agreement with us, we believe that the personal data you have submitted is accurate and correct.

Administration of your account

We process your personal data in order to monitor and administer your account.

Account details:
Data categories: data specified during registration (on the website www.goodmoodmeals.lv), account joining data, account activity, including technical browsing data (IP address, technical information about joining and browsing).
Legal basis for data processing: Your concluded Agreement and created account to fulfill the obligations of the Agreement, as well as to protect our legitimate interests.
Data processing period: The entire period while you are an account user. We can also keep evidence of the conclusion of the contract for a longer period if it is necessary to be able to defend ourselves against claims, claims or demands made against us.

We consider your registration to use an account on the website www.goodmoodmeals.lv to be received when you perform the steps required to create an account specified in the Terms and confirm the registration.

Processing of your purchase data

By providing you with Services and various advantages - by concluding and fulfilling contractual obligations, by you paying money for the product, by us making a refund to you (if you return the purchased product to us), by granting discounts on purchases, etc. – parallel to your registration data, we process data on your purchase operations (hereinafter - purchase data) and issue you accounting supporting documents (invoices, invoices, delivery notes, etc.), in accordance with the requirements of the regulatory acts of the Republic of Latvia.

Your purchase data to be processed for the purpose of service administration

Data categories: Your name, surname, e-mail address, telephone number, delivery address, signature (if you accept the goods yourself), date and time of purchase and delivery, product names, quantities, purchase prices and discounts granted, purchase payment method and payment information.
Legal basis for data processing: Your concluded Agreement and the created account to fulfill the obligations of the Agreement, as well as for the protection of our legitimate interests and the fulfillment of legal obligations that arise and are applicable to the Company.
Date of data processing: Accounting justification documents - 5 years after the purchase operation is performed and the goods bill of lading is signed. We can also save the accounting justification documents confirming the Agreement and purchase transaction concluded with you for a longer period of time, while the claims for obligations that may arise from contractual obligations expire, as well as if it is necessary for us to be able to defend our legitimate interests against the claims made to us, claims or demands.

We store purchase data and accounting justification documents for 5 years after the purchase operation is performed and the day of signing the goods delivery note, and if no claim of any kind has been brought against us at the end of the term, we delete them from the database and/or reliably anonymize them, i.e. permanently separate them from your data and other personalizing information.

Data profiling when administering the Services

When administering the Services and aiming to achieve the goals mentioned in the Terms, we may use automated analysis of personal data (including your purchase data) and automated decision-making, including your profiling. We can group and analyze your data according to the goods you have purchased and (or) taking into account other characteristics specific to you (e.g. name, address, etc.).
Our analysis and profiling of your data does not affect you legally or otherwise.
However, if you object to the automated analysis and profiling of your data for the purposes mentioned in this section of the Policy, we would accept and take into account your objections. However, taking into account the requirements for the provision of Services, your objection may mean that we will not be able to provide you with the opportunity to use our Services.

Provision of offers and information

If, by registering on the website www.goodmoodmeals.lv, you agreed to receive offers and/or current offers in your e-mail or SMS news on your phone from us, then we process your personal data, providing you with such offers and information, for example, general news letters, information about offers, discounts, promotions, sales provided by us and our cooperation partners, we invite you to participate in promotions, lotteries and win prizes, we ask your opinion about the services and products provided, etc. We provide offers and information in your account, as well as in another way chosen by you, for example by e-mail, with an SMS text message to the phone number you specified.

Personal data to be processed for the purpose of providing offers and information

Data categories: Your name, email address and phone number.
Legal basis for data processing: Your consent to receive offers and information about current news, as well as to protect our legitimate interests.
Data processing period: As long as your consent to receive offers and news is valid. We may also retain your consent and evidence thereof for a longer period of time if necessary to enable us to defend against claims, claims or demands made against us.

You can choose the desired communication channels in the privacy settings on the website www.goodmoodmelas.lv. You can change these settings at any time without restriction.

If you do not want us to send you offers and/or news, you can not give us your consent, or if you have given your consent to receive offers and/or news, then at any time you can refuse them or change your chosen methods of receiving notifications ( channels). Your refusal to receive offers and news will not prevent you from using the Services and fulfilling the obligations of the concluded Agreement.

Statistics, market research and the behavior of our buyers

We are constantly working to ensure that our product assortment, applicable promotions and discounts best suit our customers, incl. For your needs.

Data processed for statistical, market and customer behavior research.

Data categories: Address, purchase data (including date and time of purchase, product names, quantities, total purchase price, amount of discounts granted).
Legal basis for data processing: Our legitimate interests are to analyze purchase data in a specific region according to customer addresses and to prepare reports necessary for our commercial activities in order to evaluate our commercial activities and create benefits both for you as a customer and for the Company's commercial activities.
Data processing period: 5 calendar years from the moment of placing the order.
We use automated data analysis when conducting statistical data, market and buyer behavior research, as well as preparing reports necessary for our commercial activities.

During the analysis, we use non-personalized data and do not process your name, contact information and other personalizing information. Data analysis for the purpose of statistical, market and behavior research of our customers (address and purchase data) helps us to make important business decisions regarding the needs of our customers, creating an appropriate assortment of products, setting prices, etc.

The analysis of this data does not affect your legal or similar interests, nor does it affect the future performance of the Services and the obligations of the Agreement you have entered into.

Handling customer requests, complaints, requests and reviews

We will use your personal data when responding to your requests, complaints, requests and administering your feedback (hereinafter - Request).

Data to be processed for the purpose of servicing customer requests, complaints, requests and reviews.

Data categories: Identification and contact information provided by you: first name, last name, phone number, e-mail address, address, date of birth, etc.;
Content of your Request: the case you are contacting, its circumstances, date, place, your request, claim or feedback, item, other information provided in the Request;
Other documents and (or) data submitted with the Request: for example, the data of the purchase of the goods - invoice/invoice/way bill of lading, photographs of the goods;
Legal basis for data processing: Fulfillment of our legal obligations to consider and respond to your requests, as well as our legitimate interests to evaluate your feedback as a customer and record telephone conversations in order to improve the quality of our operations and services provided to you, and to protect our legitimate interests.
Data processing period: Up to 12 months. We can also save your claims for goods for a longer period of time, until claims for obligations that may arise from contractual obligations for the purchase of goods expire, as well as if it is necessary for us to be able to defend our legitimate interests against claims, claims or demands expressed to us.

We use your data only for the purpose of properly and objectively examining your request, providing you with the necessary information, answering your questions, resolving your expressed requests or demands (complaints). We can analyze the data of the reviews you provide in order to improve the quality of our operations and services provided to you, taking into account your opinion and offers.

How long do we process and store your data?

We process and store your Request and your related data as long as we consider the Request, provide you with an answer and execute the decisions made, as well as for up to 6 (six) months after the Request is resolved, but no shorter than:
- requests in electronic form by e-mail - no longer than 6 months;
- complaints – 12 months;
- Facebook individual letters - no longer than 6 months.

If a legal dispute is initiated in connection with the Request or there is a possibility of such a dispute, we may store your data for a longer period of time, until the statutory deadlines for submitting a complaint or claim expire and (or) the final decision enters into force.

At the end of the term of processing and storing your data specified in this Policy, we will independently destroy the documents containing your personal data, or we will reliably and irreversibly delete or anonymize your personal data in electronic form as soon as possible within a reasonable and reasonable time necessary to perform such an action.

From what sources do we obtain and collect your personal data?

We obtain and process your personal data according to the following legal bases:
- Your consent;
- For the conclusion and execution of the terms of purchase and sale of goods (hereinafter - the contract), to which you are a contracting party;
- our legitimate interests;
- fulfillment of legal obligations that arise and are applicable to the Company.

One or more of the above legal bases may apply to the processing of your data.

We obtain almost all of your personal data only from you. When registering on the website www.etop.lv, you submit data directly to us, and purchase data - using the Services.

We obtain your data directly from you also when you submit a Request in any chosen way: by writing us an electronic letter and sending it to our electronic postal address, by submitting a written request to us in paper form, or by verbally calling our customer service by phone Help line etc. .

When we need to obtain additional information or investigate important circumstances for a qualitative and objective review of your Request, we can link your Request data with our existing and (or) data collected during the review of your Request, for example, we can review the data of purchase operations, the use of your account history, survey our employees, etc.

How do we store and dispose of data?

At the end of the period of processing and storage of your data specified in this policy (except in the cases mentioned below), we will destroy your data in a secure manner, but in the cases specified in the Policy, we will reliably and irreversibly anonymize it as soon as possible, within a reasonable and justified period of time necessary to perform such actions.

Your personal data may be stored longer than specified in this policy only if any of the following circumstances exist:
- it is necessary for us to be able to defend ourselves against claims, claims or demands and to be able to exercise our rights;
- the period of storage of personal data is determined or follows from the laws and regulations of the Republic of Latvia and the European Union
- there are reasonable suspicions of illegal conduct, as an investigation is being conducted;
- Your data is necessary for the proper handling of a dispute, complaint;
- it is necessary to provide a backup copy and other similar purposes;
- in the presence of other legal grounds.

In the event that the following circumstances occur, the information containing personal data will be stored until the relevant process (criminal process, administrative violation process, administrative process) is handed over to the law enforcement institution or its final decision.

In what cases and to which recipients of personal data do we disclose your data?

We may transfer your data for processing to recipients of personal data, i.e. to persons who help us perform and administer the provision of Services, provide us with services related to the administration of customer Requests. Such persons can be IT database software suppliers, database administration service providers, data center, maintenance and cloud service providers, direct marketing service providers, market research or business analytics service providers, etc. In any case, we submit to data processors only as much data as is necessary for the performance of a specific task or the provision of a specific service. The data processors engaged by us can only process your personal data according to our instructions and cannot use them for other purposes or transfer them to other parties without our consent. In addition, they must ensure the protection of your data in accordance with applicable laws and in accordance with the written agreement concluded with us.

Data may also be transferred to competent/supervisory authorities of the State, municipality or law enforcement, such as the police, prosecutor's office, court or controlling/supervisory institutions, but only upon their reasonable request or only if it is necessary in accordance with applicable laws or legal in the cases and procedures specified by the acts, in order to ensure the rights of the state, municipalities or law enforcement authorities and/or our rights, the safety of our customers, employees and IT resources, to raise, submit and defend legal claims, etc.

In which territory do we process your personal data?

We process your personal data only in the territory of the European Union. We currently have no intention of transferring and we do not transfer your personal data to third countries. In the event that we use the services of www.facebook.com or Google analytica for the provision of Services or communication, then with regard to the transfer of data to 3 countries, the relevant service providers are considered a third party and we invite you to familiarize yourself with the privacy policies of these service providers.

What are your rights and how can you use them?

Data protection legislation gives you many rights that you are free to exercise, and we provide you with the opportunity to exercise them. We provide information about your specific rights and ways of their implementation in this Policy, please read it carefully.

The right to access your personal data that we manage

You have the right to receive our confirmation as to whether we process your personal data, as well as the right to familiarize yourself with your personal data processed by us and information about the purposes of data processing, categories of data to be processed, categories of data recipients, data processing period, sources of data acquisition, automated decision-making, including profiling, as well as their meaning and consequences in relation to you.

We provide most of this information in this Policy and believe that it will be useful to you.

Right to withdraw consent

In cases where we process your data in accordance with your consent, you have the right to withdraw your consent at any time, which will be the basis for the termination of data processing. Withdrawal of consent does not affect the lawfulness of processing based on consent prior to withdrawal.

When your consent is withdrawn, we will stop processing data on the basis of consent and in the cases indicated in the Policy - we will reliably and irretrievably delete or anonymize the data.

In any case, we may also store your consent and evidence of your consent for a longer period of time if it is necessary for us to defend our legitimate interests against claims, claims or demands made against us.

Right to lodge a complaint

If you believe that we are processing your data in violation of the requirements of data processing/protection legislation, we ask that you first contact us directly. We believe that we will be able to dispel all your doubts, satisfy your requests and eliminate our mistakes, if any.

If you are not satisfied with the ways of solving the problem proposed by us or, in your opinion, we will not perform the necessary actions in accordance with your request, you have the right to submit a complaint to the supervisory institution, which in the Republic of Latvia is the State Data Inspectorate.

The right to object to data processing when the processing is based on legitimate interests

You have the right to object to the processing of personal data if the personal data is processed on the basis of our legitimate interests. However, taking into account the purposes of providing the Services and the balance of the legitimate interests of both parties (both you as a data subject and us as a personal data controller), your objections may mean that by stopping the processing of your data for our legitimate interests, we will not be able to provide you with continue to use the Services and the Agreement will be terminated and terminated.

If you wish to exercise the rights specified in this section, please submit a written request to our Data Protection Officer, whose contact information is provided in this Policy.

Right to delete data (right to be forgotten)

Under certain circumstances mentioned in data processing legislation (for example, if personal data is processed illegally, the legal basis for data processing disappears, personal data is no longer necessary in connection with the purposes for which it was collected or otherwise processed, etc.), you have the right to request that we will delete your personal data. If you wish to exercise this right, please submit a written request to our Data Protection Officer.

The right to restrict data processing

In the presence of certain circumstances mentioned in data processing legislation (if personal data is processed illegally, you dispute the accuracy of the data, you submit objections to data processing to ensure our legitimate interests, etc.), you also have the right to restrict the processing of your data. However, we must note that due to the restriction of data processing and for the period of this restriction, we may not be able to provide you with the Services and fulfill the obligations of the Agreement.

If you wish to exercise the rights specified in this section, please submit a written request to our Data Protection Officer, whose contact information is provided in this Policy.

Right to data portability

You have the right to transfer the data that we process in accordance with your consent and which can be processed using automated means to another data controller.

We will present the data you wish to transfer to you in a format that is easy to use in our systems and can be read by a computer, but if you so wish and there are technical possibilities, we will transfer the data directly to another data controller specified by you.

If you wish to exercise the right to data portability, please submit a written request to our Data Protection Officer, whose contact information is provided in this Policy.

How do we consider and process your requests?

In order to protect our customers' data from illegal disclosure, we will need to verify your identity when we receive your request to provide your data or exercise your other rights. For this purpose, we may ask you to provide the current data registered in the user profile of your website www.goodmoodmeals.lv (e.g. first name, last name, address, e-mail address or phone number), then we will compare whether the data you have provided matches the relevant data of the registered user data. During this check, we may also send a control notice to the contact information provided in the registration form (in the form of a text message or e-mail) asking for authorization. If the verification procedure is unsuccessful (for example, the data you provided do not match the data provided in the profile of a registered user on the website www.etop.lv or you do not authorize after receiving the sent text message or e-mail notification), we will be forced to establish that you are not the requested data subject, and we will be forced to reject your submitted request.

Upon receiving your request for the exercise of any of your rights and successfully completing the verification procedure specified above, we undertake without reason to provide you with information in accordance with your submitted request immediately, but in any case no later than one month from the receipt of your request and the end of the verification procedure. Considering the complexity and number of requests, we have the right to extend the period of one month for another two months

Informing you until the end of the first month and stating the reasons for such an extension.

If your request has been submitted by electronic means of communication, we will also provide an answer by electronic means of communication, except in cases where this will not be possible (for example, due to the large amount of information) or if you ask to answer in a different way.

We will refuse to satisfy your request with a motivated answer if the circumstances specified in the legal acts are found, in cases where we cannot provide you with the information, informing you of this in writing.

How can you contact us?

- via electronic mail, by writing to the e-mail address: [email protected]
- by calling: +371 67981004
- postal correspondence address: Līvzemes iela 11/13, Salaspils, LV-2169, Latvia Address letters to: A/S Roga-Agro administration.

How can you delete your profile registered in the e-shop?

Under certain circumstances mentioned in data processing legislation (for example, if personal data is processed illegally, the legal basis for data processing disappears, personal data is no longer necessary in connection with the purposes for which it was collected or otherwise processed, etc.), you have the right to request that we will delete your personal data. If you want to use this right, please submit a written request in the form of an e-mail to [email protected] and we will delete your data within three working days and we will inform you about this in response to your request e-mail.

Cookies

We use cookies (this is a small information file that is sent to your computer or other device (such as a mobile phone) when you visit our website and is stored in your browser). A cookie is sent to your computer or other device with the purpose of saving data so that we can recognize you as a user of the Services when you visit our website. With the help of cookies, we can also link your purchase history, other data collected during the use of the Services, with your browsing on the Internet. The information obtained with the help of cookies allows you to provide more convenient browsing, provide attractive offers and learn more about the behavior of our website users, analyze trends and improve both the website and your service.
Our website also uses third-party cookies. They are used to create a browsing history of each visitor with the aim of showing you advertising and providing the best experience when visiting our website. If your browser allows third-party cookies to be set, our selected partner will be able to set their own cookies in your browser.

For more information about cookies, their use and opt-out, see the browser's Cookie Policy.