Distance Agreement

Online store www.goodmoodmeals.lv distance contract

1. Subject of the contract

1.1. The seller is the internet trading website www.goodmoodmealslv, hereinafter Internetveikals, and the owner of related rights A/S "ROGA-AGRO", registration no. 40003101668, legal and postal address: Līvzemes iela 11/13, Salaspils, Salaspils district, LV-2169, which, within the scope of its economic activity, in accordance with this distance agreement, hereinafter the Agreement, offers and sells the product to the Buyer;

1.2. Buyer - an able-bodied person who has registered in the online store and places an order in the online store. By registering in the online store, the person certifies that he is able to act and has the right to shop in the online store;

1.3. The contract is considered to be concluded at the moment when the Buyer has placed the order and paid for the Product in accordance with these Terms;

1.4. The seller has the right to unilaterally amend and supplement the terms of the Agreement. When the buyer makes a purchase in the Internet store, the terms of the Agreement, which are in force at the time of ordering the goods, are applied;

1.5. The Seller has the right to limit the online store services used by the Buyer or to cancel the Buyer's registration without warning, if the Seller believes that the Buyer, using the Online Store, may violate or violates the terms of the Agreement, tries to harm the Seller, the operation or security of the Online Store, or third parties;

1.6. By placing an order, the Buyer confirms that he has familiarized himself with this Agreement and the provisions contained in it, he knows them, he understands them and fully agrees with them. The buyer undertakes to familiarize himself with the terms of the Agreement every time he makes a purchase. The buyer is not entitled to order goods in the Internet store if he is not familiar with the terms of the Agreement or does not agree with them.

2. Registration

2.1. In order to be able to use the services of the online store and purchase the goods offered in it, the Buyer must register and create his personal account in the online store by filling out the registration form on the website www.goodmoodmeals.lv;

2.2. After creating a password and registering, the Buyer undertakes to ensure that the password is not disclosed to third parties. The buyer is responsible for any activity he performs in the online store by logging in with his password. If the services provided by the online store are used by a third party using the Buyer's access data, the Seller considers this person to be the Buyer. If the Buyer loses the access data, he must immediately inform the Seller about it by phone or e-mail indicated on the website of the online store;

2.3. When registering, the Buyer can indicate whether he wants to receive notifications or other offers useful to the Buyer from the Seller or his partners, thereby agreeing that such notifications or offers can be sent to the Buyer. If the Buyer does not want to receive them and has duly confirmed it, the Seller will not send advertising and informational messages to the Buyer, except for those that are necessary to fulfill the order made by the Buyer;

2.4. By providing information about himself, the Buyer gives the right to the Seller, as the controller of personal data, to select, accumulate, systematize and use all the information and data that the Buyer directly or indirectly provided using the services of the Online Store.

2.5. The personal data provided by the buyer will be processed in accordance with the laws and regulations of the Republic of Latvia, which regulate the processing and protection of personal data. When processing and storing the Buyer's personal data, the Seller will use organizational and technical means that will ensure the protection of personal data from accidental disclosure, change or other illegal data processing.

2.6. The Buyer's personal data will be used to identify the Buyer and the recipient of the Goods, when selling and delivering goods, issuing accounting documents, repaying overpaid amounts and money for goods returned by the Buyer, administering debts, performing other obligations arising from the Agreement, as well as providing the Buyer with the opportunity to use other online store services. The buyer's personal data can be processed for direct marketing purposes, only with the buyer's consent.

2.7. The personal data provided by the Buyer will be used only by the Seller and its partners, with whom the Seller cooperates in the administration of the online store, delivery of goods and other services related to the fulfillment of the Buyer's order. The Seller confirms that he will not disclose the Buyer's personal data to other third parties, except in cases specified by the legislation of the Republic of Latvia.

2.8. The buyer's personal data will be stored no longer than is required by the specified data processing purposes.

3. Ordering goods

3.1. When placing an order, it is necessary to indicate the address, name, surname and telephone number of the recipient of the product;

3.2. When placing an order, the Buyer confirms that he has chosen to purchase the specific product on the terms specified in this Agreement;

3.3. When placing an order, the Buyer confirms that he has reached at least 18 years of age and has read and agrees to the conditions of the distance contract;

4. Product price, delivery costs and payment procedure

4.1. Product prices in the order created in the online store are indicated in euros (EUR) including VAT. The product is sold to the Buyer at the price valid in the online store at the time of placing the order;

4.2. The buyer pays for the goods and delivery immediately after placing the order, using one of the payment systems specified in the online store;

4.3. The buyer must pay for the ordered goods and delivery at the time of placing the order or by prepayment on the basis of the received invoice. Only upon receipt of payment for the goods and delivery, the order is fulfilled and the deadline for the delivery of the goods is determined. Payment is considered to have been made when the entire payment amount has been received in the Seller's bank account specified in the payment terms. The price of goods and delivery includes VAT;

4.4. At the time of ordering the goods, the prices of the delivery costs of the goods specified in the online store are valid. The amount of the order, which consists of the price of the goods and the cost of delivery, is available to the Buyer during the order process before the order is confirmed.

5. Delivery of goods

5.1. Your orders are processed on working days Mon - Fri 10:00 - 17:00.

5.2. If we have the items you ordered in stock, you will receive your order within 2-12 business days.

5.3. If the goods you ordered are not in stock, we will contact you to inform you about the earliest possible delivery time.

5.4. Our delivery partners are Omniva

5.5. Our shipping prices apply to individuals who buy from our online store.

5.6. The goods are delivered only in the territory specified by the Seller. The seller accepts the order only if the delivery address specified by the buyer is located in the specified territory;

5.7. The Seller will make sure that the Buyer's order is fulfilled in full, but the Seller cannot guarantee this. If the store does not have the ordered goods or they are not in sufficient quantity, the Seller has the right not to deliver the goods or to deliver a smaller quantity of goods;

5.8. The goods ordered by the Buyer are delivered to the address specified in the Buyer's order. The person named in the order must accept the goods themselves. If the ordered goods will not be received by the person specified in the order, but by another person at the address specified in the order, it is considered that the order was received by the person specified in the order. The Seller is in no way responsible for losses incurred by the Buyer or third parties due to the Buyer specifying an incorrect delivery address or incomplete recipient data, or if another person will receive the product at the delivery address;

5.9. If the delivery of the goods is not possible due to the Buyer's fault or circumstances dependent on the Buyer (the Buyer has specified an incorrect address, the Buyer or the person specified in the order cannot be found at the specified address, the specified address cannot be accessed, etc. objective reasons), the goods are not sent again, but the money for the goods is refunded, except the payment for delivery and for damaged goods, if the goods are damaged as a result of the return. If at the time of placing the order, the Buyer was given a discount for delivery, but the delivery of the goods is not possible due to circumstances beyond the control of the Seller, the Seller reserves the right to withhold the full payment for delivery from the amount to be refunded to the Buyer;

5.10. The Seller delivers the goods to the Buyer within the term specified in the Online Store, if different delivery terms are offered. The Buyer agrees that in cases where the delivery of the goods may be delayed due to unforeseen circumstances beyond the Seller's control, the Seller may contact the Buyer and coordinate another delivery time;

5.11. If the Buyer finds at the time of delivery that the packaging of the shipment is damaged (torn packaging sticker or other external damage), he must take a photo of the damaged product on the day of receipt. the detected non-conformity must be described (form (link must be placed here)) and together with the photo must be sent to the e-mail address [email protected] within 1 day. Otherwise, it is considered that the shipment has been delivered without damage. The Seller checks the conditions indicated in the notification within 3 (three) working days from the moment of receiving the e-mail and contacts the Buyer to find a solution to the situation.

5.12. If the Buyer has not provided 5.11. fulfillment of point, the Seller is not responsible for any losses of the Buyer.

6. Return of goods

6.1. Goods with an expiration date are delivered in such a way that the Buyer has the opportunity to use these goods until the expiration date;

6.2. An application for the return of a product that does not meet the terms of the contract must be submitted in accordance with the procedure specified in the Cabinet of Ministers Regulation No. 631 "Procedure in which a consumer's claim for a product or service that does not meet the terms of the contract is submitted and considered" by contacting the Internet store via e-mail [email protected];

7. Product quality guarantee

7.1 The characteristics of all goods sold in the E-store are indicated in the product description on the individual card of each product

8. Other terms

8.1. If the goods are delivered to the Buyer late or are not delivered due to the Buyer's fault or circumstances dependent on the Buyer, the Seller is not responsible for violating the terms of delivery of the goods.

8.2. If access to the Online Store, registration in the Online Store or placing an order in the Online Store is not possible or is hindered due to technical reasons or reasons beyond the control of the Seller, the Seller is not responsible for any losses of the Buyer or third parties

8.3. The Seller is not responsible for the consequences if, due to the peculiarities of the Buyer's computer or monitor, the image of the Online Store goods displayed on the Buyer's computer monitor differs in any way from the appearance of the goods in nature.

9. Procedure for handling complaints and out-of-court disputes.

Please submit a complaint about the quality of the goods and other questions related to the purchase electronically, by sending it to the electronic mail address [email protected] or in writing, by sending it to: Līvzemes iela 11/13, Salaspils, Salaspils district, LV-2169. All complaints will be considered within 7 working days from the date of receipt of the complaint, with a reply sent to the contact address indicated in the complaint.

If your complaint is recognized as unfounded and you do not agree to the recognition of the complaint as unfounded, you have the right to use the alternative dispute resolution options provided for in the regulatory enactments by submitting a written application to the seller of the goods for out-of-court dispute resolution, stating:

name, surname, contact information;

date of submission of the application;

the nature of the dispute, the claims and their justification.

Information about out-of-court dispute resolution options and out-of-court dispute resolvers:

Information on the dispute resolution process: www.ptac.gov.lv/lv/content/stridu-risinasanas-process

Information on the database of out-of-court consumer dispute resolvers: www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze

Information about online dispute resolution (ODR): If there is a problem with a product purchased online, the customer can use the ODR platform to submit a complaint, which will be reviewed by an independent dispute resolution body. Link to SIT platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=LV

To solve problems that arise in the member states of the European Union, contact the European Consumer Centers (ECC-Net).